Terms and Service

The Product Palace Online Store - Terms and Conditions

Welcome to The Product Palace, your premier online shopping destination for a diverse range of high-quality products. We are dedicated to providing you with the best service and products. Please take a moment to review our terms and conditions.

1. Orders and Cancellation:

1.1. Orders can be placed on The Product Palace 24/7, and we allow a 24-hour window for order cancellations. After 24 hours, we can no longer accept cancellations as our warehouse will automatically process the orders.

2. Fulfillment Time:

2.1. We are committed to delivering your order with the utmost care and quality. Please allow us a fulfillment time of 15 to 30 days. While we strive to fulfill orders as quickly as possible, delivery times may vary depending on product availability and shipping locations.

3. Returns, Replacements, and Refunds:

3.1. We understand that issues may arise, and we are here to assist you in resolving them:

3.2. Returns and Replacements: - If you receive a damaged or defective product, please contact our 24/7 customer service representative at theproductpalacellc@gmail.com or call us at +1-210-338-9486 within 30 days of receiving your order. - We will assess the situation and, if necessary, provide instructions for returning the item. Replacement of the product or a full refund will be offered, depending on product availability and customer preference.

3.3. Refunds: - If a replacement is not possible or preferred, we will issue a full refund, including the cost of the product and any applicable shipping charges. - Refunds will be processed within 7-10 business days after the return is received and inspected.

4. Eligibility for Returns, Replacements, and Refunds:

4.1. To be eligible for a return, replacement, or refund, the product must meet the following criteria:

  • The product should be unused and in the same condition as when it was received.
  • The product should be in the original packaging with all accompanying materials and tags.
  • The request for a return or refund must be made within 30 days of receiving the product.

4.2. We reserve the right to deny returns or refunds for products that do not meet the above criteria.

5. 24/7 Customer Service:

5.1. We are dedicated to providing exceptional customer service. Our 24/7 customer service representatives are available to assist you with inquiries, questions, or concerns at any time.

6. Contact Information:

6.1. Email: theproductpalacellc@gmail.com 6.2. Phone: +1-210-338-9486

7. Changes to Terms and Conditions:

7.1. The Product Palace reserves the right to modify these terms and conditions at any time. Any changes will be effective upon posting on our website.

By using The Product Palace online store, you acknowledge and agree to these terms and conditions. We look forward to providing you with the best products and service. If you have any questions or concerns, please do not hesitate to contact our 24/7 customer service representative. Thank you for shopping with us!